Packed room for the keynote presentation at ASQ WCQI15

ASQ WCQI15 – Fractured Communication and Manual Tasks

This year I got to attend the ASQ World Conference on Quality and Improvement in Nashville, TN. The conference was held in the Gaylord Opryland hotel from May 3rd- 6th and entertained over 2,500 attendees from around the world. I was excited to hear from quality experts and learn the pain points of professionals overseeing quality and compliance efforts in industries across the board.

old blue minibus to show mobile component of mobile audit software

Mobile Audit Software & Your Smartphone

Given that a large number of my customers are supporting quality and safety engineers in the field with mobile audit software, I tend to pay close attention to the field service management industry. Although once a traditional field service engineer is onsite, the work performed is decidedly different than that of an auditor or quality inspector, I often find insights that the quality community could find useful.

Two men with clipboards conducting a field quality audit

Field Quality Audit Efficiency Tools – 3 Reasons to Equip Your Auditors

Of all the likely end users of a software system for managing compliance, safety inspection and field quality audit procedures; auditors, assessors or surveyors are asked to do the most, with the least. Auditors are often deployed with templates, checklists, case files and spreadsheets, but not much in the way of technology tools for streamlining their data collection and reporting.

Construction worker conducting mobile inspection on tablet

3 Pitfalls of Manual Quality Inspections

With advances in technology we expect the speedy transfer of information; we can look up the traffic report on our mobile phones or check our Twitter feed to find out what’s trending around the world. In industries where compliance and quality inspections are necessary, this rapid transfer of information can and should be utilized to directly promote our safety and well-being.