[easy-social-share buttons=”facebook,twitter,linkedin,google,mail” counters=0]
A friend of mine is currently healing from a forklift accident that occurred in the warehouse where she works that left her with three plates in the back of her hand, too many stitches to count, and a hope that each day of rehabilitation will be a little easier. She didn’t call to tell me this, I saw the pictures on facebook, so I called to check on her.
She was properly trained, received the certification and mentorship, and was a participant in regular safety drills, trainings and audits. Accidents are a risk that forklift operators are trained to mitigate every day, but it was just that, an accident.
A mistake was made, and as is the case with mistakes, a learning opportunity presents itself should you choose to address it. The opportunity arises to ensure the particular set of circumstances that led to this accident never occur again.
Pieces of the Puzzle
Any combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure designed to aid in the management of resources during incidents qualify as a system for incident management. And fortunately, my friend’s company had a ‘system’ in place.
Where many organizations fail is in the execution of the plan. The opportunity is presented to learn and adapt from past mistakes by analyzing data to vastly improve the execution. Safety and the mitigation of risk are the primary reasons incident management and reporting is such a crucial element in a facility or an enterprise.
Incidents are occurring regularly, and although safety and risk mitigation inspections may be occurring as well, the timing of the two don’t always sync up. My friend’s rather extreme case aside, seemingly basic incidents can lead to injuries, fines, complaints, and worse. Incidents such as:
- A machine isn’t operating properly
- A bathroom isn’t cleaned
- An electrical outlet is carrying more load than it should be
- Food is improperly labeled
- A blind cord is hanging too low
Your incident management system is probably top notch. Many times in life and in business, plans are laid out perfectly, but there are missteps or lag-time in the execution. Are you making best use of mobile technology to facilitate the incident management process?
A Step in the Right Direction
Lag-Time in communicating incidents accounts for a large number of inadvertent issues. Any amount of time that lapses between an incident and the ensuing reports can be cause for concern. There is a smartphone in every pocket, yet few have implemented measures to utilize that connectivity to improve response time and the ensuing capability to measure things like time to resolution and training effectiveness.
Someone is going to take a picture, someone else is going to tweet about it, and another will post on Facebook ‘you won’t believe what happened at work today’. In order to make the most of on the willingness and urgency with which incidents, complaints, hazards, etc. are treated by your employees and your customers, explore the potential applications for mobile phones as meaningful data capturing and communication mechanisms within your incident management system.
The degree to which these incidents can affect your business or your life range from an annoyance to a disaster; from a customer complaint to a hefty fine. Accidents and incidents are going to happen. Any amount of data you can capture and analyze will provide an opportunity to mitigate future risk.
If you would like to learn more about how mobile audit and incident management tools can increase the efficiency and effectiveness of your safety, risk and compliance operations, schedule a demo and get started with a free trial.